Ryanair. The very
word is enough to instill terror. Why did we do it? We knew. We all know. They
lost our luggage flying back from Rome six years ago. We vowed never again. But
here we are, somehow, at Stanstead airport at 6.35 am. It was originally the
best flight available, at mid-day, which was why we booked it and the
cheapest, which makes it even more ironic that they changed the flight to 7.00
am after we’d paid so we had to check in to an expensive hotel the night
before.
We’ve just dashed
up to the boarding gate, trailing Youngest, moaning that he is very tired and very
hungry, but mostly very tired. We’re all tired. “Is this the priority boarding
line?” I ask girl-with-scraped-back-hair-and-too-much-make-up. We thought it
was worth paying the extra to make sure we could sit together.
“It was.” She doesn’t
look up. There’s an awkward pause. We loiter. She ignores us. They are
beginning to let passengers through to stand on the tarmac, passengers who are
not in the priority boarding line. This makes me feel anxious. I think
girl-with-scraped-back-hair knows this is making me feel anxious. I think this is
why she is making me wait. I decide to ignore her remark, we might be a few
minutes late but we still paid the money.
“Boarding cards,” she
eventually barks, still not looking up. “Pardon?” I say, even though I heard
her well enough. She repeats and I hand over the boarding cards. She does
whatever they have to do to boarding cards and then slowly hands them back, one
by one.
“Passports, “ she
barks again, “photo page.” Blimey, she really is extraordinarily rude. I hand
her the five open passports and then, just as she is handing them back, with tarmac almost in reach, another Ryanair girl appears. More scraped back hair,
more heavily applied make-up: “That case looks too big to be hand luggage.” She
is pointing at Youngest’s beloved little Penguin case on wheels, the one his
grandmother bought him for Christmas, he takes it everywhere.
“Yes,” I say, “ we
were worried it might be, which is why we asked at check in just now, thankfully
they said it’s fine.”
“Well it’s not,”
says luggage girl, “you have to see if it fits in there.” She is pointing at a
tiny wire frame, intending for measuring luggage, there was one just the same
at check in, which we were told we didn’t have to use. I am going to refuse to
do this, it’s outrageous, but before I can say anything Husband begins cramming
the poor penguin case into it at high speed, very roughly. Immediately it starts
to crack and groan under the pressure.
“Look,” I say, turning
to appeal to luggage girl as the remaining passengers push past to the plane. “It
might go in there eventually, with a crush, but it will break the case and we
already asked about this at check in, we were told…”
“If it won’t fit,
you can’t take it,” she barks and Youngest bursts into tears.
“You’re upsetting
him,” I say, my voice rising in tone and intensity despite myself, “we were
prepared to pay for it to go in the hold but we were told it was ok. We are
here now. We can’t leave it behind, it’s full and it belongs to our little
boy.”
As if to prove the
point Youngest cries even harder and buries his head in my legs just as Husband
gives the precious case one final, violent, whack, pushing it down into the
frame. There is an enormous cracking sound and it looks stuck. Very stuck. Youngest
wails. The two flight attendants or whatever they are look on, arms crossed,
impassive, and now I am cross. Very cross. I open my mouth to let rip just as Husband,
incredibly, manages to pull it free. The penguin’s face is scratched but
otherwise it looks okay.
We can go! This is
it. As a parting shot I need to say something brilliant, something cutting,
something really clever and totally to the point. “Well I think you are … horrible!”
I manage. Which sounds pathetic. “Both of you.” And I turn to the one at the
boarding desk. “You were incredibly rude just now,” and I turn back to suitcase
girl, “and you have just completely unnecessarily made our little boy cry.”
Scraped-back-hair girl
says nothing, she is a machine. “I’m just doing my job,” says suitcase girl, holding
my eye, without a twinge of emotion. Now where have I heard that before?
There is a happy
ending to this story. This is it...